wait a sec.
YOU have a bad ATT modem, took it to a UPS store and they refused to take it from you ??? To take care of your account?
Are you serious?
DG,
just my opinion but seems like if it was an ATT modem that an ATT store should have gladly taken it from you and sent it wherever it needed to go.....
THE ATT store at our local mall does just that......
That's kind of strange....