V.A. Watchdog Finds Failures in Care at Phoenix Hospital
The inspector general for the Department of Veterans Affairs reported on Wednesday that at least 1,700 veterans at the agency’s medical center in Phoenix were not registered on the proper waiting list to see doctors, creating a serious condition that means veterans “continue to be at risk of being forgotten or lost” in the convoluted scheduling process.
All the while, the hospital falsely reported waiting times that suggested delays were minimal, the report said.
“While our work is not complete, we have substantiated that significant delays in access to care negatively impacted the quality of care at this medical facility,” Richard J. Griffin, the acting inspector general for the department, said in an interim report on his investigation into the Phoenix medical center.
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http://www.nytimes.com/2014/05/29/us/va-report-confirms-improper-waiting-lists-at-phoenix-center.html?emc=edit_na_20140528
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