Unruly customers threaten economic recovery
http://www.axios.com/bars-restaurants-angry-violent-customers-pandemic-515777d8-8550-4cee-9193-c55eda96d2f1.html
An excerpt from the item above:
The pace of the economic recovery hinges in part on workers returning to jobs that involve dealing with an unpredictable public. But many of those workers say increasingly combative customers — angry about everything from long wait times to mask mandates — have prompted them to quit.
Because consumers were so used to a “frictionless economy" before the pandemic, there was no tolerance for a slowdown in services as businesses opened back up, says Melissa Swift, U.S. Transformation Leader at Mercer, a consulting firm.
Class, she says, also comes into play.
“Technology has insulated the upper classes from the physical labor that enables their lifestyle," she said.
If you'll notice, most of the "Karen's" out there appear to be from America's upper-classes.
OCU
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